1. Standard Cancellations
In the event of a cancellation, the payment is non-refundable but may be applied towards rebooking.
2. No-Shows & Early Departures
No refund for no-shows or early departures.
3. Force Majeure
If cancellation is due to natural disasters, pandemics, or government restrictions, we may offer rescheduling or a partial refund at our discretion.
Refund decisions will be made in compliance with local regulations.
4. Cancellation Process
To cancel, contact us as soon as possible to avoid any additional costs.
Any disputes regarding refunds will be handled under Indonesian consumer protection laws, with consideration for Australian consumer rights where relevant.
